Privacy Policy

Pale Stone Interiors Privacy Policy

Pale Stone Interiors (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and share personal data when you contact us, use our website, or enquire about or receive our interior design services. We handle personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Personal data we may collect

Depending on how you interact with us, we may collect your name, email address, telephone number, postal address, project requirements, design preferences, correspondence, and information needed to provide our services. This may include property details, floor plans, photographs or other materials you choose to share. We may also collect payment, invoice and transaction details, as well as technical information about your use of our website, such as your IP address, browser type and pages visited.

How we use your data

We use personal data to respond to enquiries, prepare proposals, deliver and manage interior design services, communicate with you, process payments, maintain business records, improve our website and services, and meet our legal obligations. We may also use your details to send service-related updates. We will send marketing communications only where permitted by law, and you can opt out at any time.

Legal bases for processing

We process personal data where it is necessary to take steps at your request before entering into a contract, perform a contract with you, comply with a legal obligation, or pursue our legitimate interests, provided those interests do not override your rights. Where required, we will ask for your consent, such as for certain cookies or marketing communications. You may withdraw consent at any time; this will not affect processing carried out before withdrawal.

Sharing your data

We may share personal data with service providers who help us operate our business or deliver our services, such as website, email, payment, accounting or project-support providers. They may use the data only as instructed and must protect it. We may also disclose data where required by law or to establish, exercise or defend legal claims. We do not sell your personal data.

International transfers

If a service provider processes your personal data outside the United Kingdom, we will take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law.

How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide our services, maintain business and financial records, resolve disputes and meet legal requirements. Retention periods vary depending on the type of information and why it was collected. When data is no longer needed, we will securely delete it or anonymise it.

Cookies and website analytics

Our website may use cookies or similar technologies to make the site work, understand how it is used, and improve its performance. Where required by law, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings and, where available, our cookie controls. Disabling some cookies may affect website functionality.

Keeping your data secure

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. No method of transmitting or storing data is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to access your personal data, correct inaccurate data, request erasure or restriction of processing, object to certain processing, and receive data you provided to us in a portable format. Where we rely on consent, you may withdraw it at any time. To exercise your rights, contact us using the contact details on our website or in our correspondence. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Children

Our services and website are not directed at children, and we do not knowingly collect personal data from children for these purposes.

Changes to this policy

We may update this policy from time to time. The latest version will be made available on our website, with its updated date where applicable.

Contact

If you have questions about this policy or how we handle your personal data, contact Pale Stone Interiors using the contact details provided on our website or in our correspondence.